The trailing value /owa is required in the organization relationship, but users don't need to enter /owa in the URL. If https is used, users may get a URL redirection issue. This means you don't need to specify the domain in the URL.Ĭonfigure the Outlook on the web redirect in the on-premises organization relationship: To do this, use the following syntax in the Exchange Management Shell in on-premises Exchange: Set-OrganizationRelationship -Identity -TargetOWAUrl For example, if the CNAME record that you created in Step 1 is, and the organization relationship name is Contoso Cloud, run the following command: Set-OrganizationRelationship -Identity "Contoso Cloud" -TargetOWAUrl In our example, the domain is used in the request (the cloudowa part is dropped). To eliminate these issues for users with cloud mailboxes, perform the following steps:Ĭreate a CNAME record in DNS (for example, ) that points to :īe sure to create this CNAME record in your internal and external (public) DNS, because users might connect from internal or external Internet connections. The endpoint causes users to see certificate mismatch warnings. The endpoint requires the domain in the URL (to distinguish between Microsoft 365 Apps for business and consumer offerings). The endpoint for the cloud mailboxes is external (it's not in the domain that users expect). The experience isn't seamless for the affected users.Ĭonfigure the TargetOWAUrl setting on the organization relationship: The issues with this option are: Tell the users the new URL (for example, ): The issues with this option are: To allow the affected users to connect to their mailboxes by using Outlook on the web, you have two options: On Monday after the move, those same users now get an error when they try to access their mailboxes by using that URL. On Friday before the move, the users accessed their on-premises mailboxes by using the URL. With that in mind, the Outlook on the web (formerly known as Outlook Web App) coexistence story is important.Ĭonsider the following scenario: a company uses a hybrid deployment to move some of their mailboxes from on-premises Exchange to Microsoft 365 or Office 365. Users need uninterrupted access to their mailboxes regardless of where or when their mailbox is moved. Click on your name on the upper right side of the screen to access it.Learn how to configure a URL for Outlook on the web (Outlook Web App) for cloud mailbox users in a hybrid environment.Ī major concern for organizations that move to Microsoft 365 or Office 365 from on-premises Exchange is the user experience. While you can use these URLs to open another users folder in OWA 2007/2010, there is a dialog box you can use. Opening other folders is trickier, unless you have full access to the mailbox and can use the folder list to select it. If you have full permission to the mailbox, you can remove cmd=contents& from the URL. This URL format will open Calendar, Contacts, Inbox, and Tasks You can use the following URL format to open folders you have permissions on, replacing folder_name with the name of the folder you want to open. Using this URL requires permission to access the entire mailbox if you don't have the correct permissions this URL will fail with a permissions error. When you have permission to the entire mailbox, you can use just the OWA URL and mailbox address, formatted like opens the other user's mailbox with the navigation pane. Click on your name on the upper right side of the screen to access it. OWA 2007, 2010, 2013 have a dialog box for opening other user's folders, you can use when you are already working in OWA. Opens the folder without the navigation pane and can be used to open any default folder you have permission to open, provided you know the user's address.
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